Direction Mismatch

What you can safely check

• From a safe distance, note which direction you selected and which direction the lift actually moved.
• Also note whether the displayed position moved in the same or opposite direction.
• Take a photo or screenshot of the warning and the position shown in the app.
• Tell the installer whether the problem began after motor, wiring, controller, or position-sensor service.
• Do not stand on, under, or next to the lift while checking it.
• Do not swap wires or change controller settings to reverse the direction.

How qualified service resolves it

1. 1

   Separate physical travel from the position reading

   While the lock is active, entering service alternates cyan/red every 150 ms. Red heartbeat then means the controller is waiting for the direction the lift physically moved. Service UP selects observed physical UP and slow-breathes green over 2,400 ms; service DOWN selects observed physical DOWN and slow-breathes blue over 2,400 ms. The technician checks that choice before C.

2. 2

   Correct real wrong-direction travel

   Yellow/red slow alternating means real motor-direction repair is required. A qualified technician isolates power and corrects the motor-direction wiring. Position-sensor settings must not be used to disguise wrong physical travel.

3. 3

   Correct a backward position reading

   If physical travel matched the selected control but the position reading moved backward, this is normally the simple correction: the supervised workflow inverts position-sensor direction. Magenta/red slow alternating means the correction is applied and verification is still required. After it passes, the technician restores the required position reference, endpoints, and presets.

4. 4

   Complete the controlled verification

   The written prompt identifies the original direction. C arms one attempt: slow green/red means UP armed and slow blue/red means DOWN armed. During a held UP check, green/red alternates every 150 ms. During a held DOWN check, blue/red smoothly fast-breathes over 900 ms with each color reaching full intensity. If an attempt is consumed or stopped too soon, a green or blue pulse with a brief red marker shows which direction requires a deliberate C re-arm. Solid green plus the success melody is PASS. Red-white-red plus the descending UH-OH sound is FAIL; the safety lock remains. Leaving service mode discards an unused attempt.