How can we help you?
Get quick answers and expert help for your Atlantis boat lift system.
Getting Started
New to Atlantis? Set up your lift and get up and running in minutes.
Hardware Support
Understand your system's lights, sounds, and indicators.
Connectivity
WiFi setup guides, troubleshooting connection issues, and network tips.
Marina Support
Boater at a marina? Get dedicated support from Atlantis Marina.
Common Troubleshooting
All Support Topics
Browse our complete library
Guides & Setup
Documentation & tutorialsHardware Guide
Understand your system's lights, sounds, and indicators
WiFi Setup
Connect to your wireless network and fix connection issues
Maintenance Guide
Regular service recommendations and preventive care
FAQ
Frequently asked questions and quick answers
Contact Support
Get in touch with our support team
Presets Need Auto Mode
Manual vs automatic preset operation
Position Sensors Required
Upgrade needed for automatic positioning features
Sensors Needed for Auto Mode
Equipment needed for automatic features
Marina Support
Boater at a marina? Get help from Atlantis Marina
Warnings
May affect operationDevice Offline
Lost WiFi connection, remote features unavailable
Low Voltage
Power supply voltage too low for safe operation
Power Loss
Power interruption detected during operation
Movement Timeout
Lift took too long to move, safety timer activated
Motor Stall
Motor unable to move lift, possible obstruction or electrical issue
Key Switch is OFF
Turn key to ON position to operate lift
Direction Change Delay
Wait 1-2 seconds before reversing direction
Low Voltage Block
Check shore power and breaker connections
Dealer Lock / Payment Lock
Lift locked by your dealer or Atlantis Marina
Critical Errors
Requires immediate attentionPosition Unsure
System lost track of lift position, entered safe mode
APS Sensor Error
Position sensor isn't responding
Limit Switch Fault
Safety limit switch has a wiring problem
Memory Error
System memory problem detected, needs attention
Direction Mismatch
Sensor detects lift moving in wrong direction
Out of Bounds
Lift position outside normal range